FAQs
There are no stupid questions, just frequently asked ones.
Our tours start at $49.95 per person (not per vessel)
*Prices vary per location*
*Holiday rates are 69.99-79.99 as we do ensure our guides are paid a little extra for working a holiday*
Tours can be scheduled any day of the week March through November, but spots are limited and must be reserved in advance. All tours take place once the sun goes down.
All participants must be 18 or older no exceptions.
Depending on the location, you can expect the tour to last up to 75 minutes.
Please arrive 20 minutes before your scheduled time to allow for check-in and a safety briefing. Late arrivals will have less time on the water.
YES, kayaking is a water sport and it is very important to know how to swim.
Our tours are for everyone! Each tour will begin with a lesson on how to row before the tour sets off. Kayaking is all about rowing and balancing.
We do not offer Military discounts, but we thank you for your service.
No group rates are offered as we need to have extra guides on staff for larger groups.
Yes - up to 400 lbs per vessel. This is not enforced by the staff but rather by the laws of physics.
The maximum weight limit of a single person may not exceed 250lbs.
We ask that the heavier person sits in the back of the kayak. This will make it easier to maneuver.
In the event of preference or weight being an issue, we offer the option of purchasing two (2) seats to reserve a kayak completely to yourself.
Check our Locations page for more information!
GlowRow® will provide the crystal clear kayak outfitted with a GlowRow® 3.0 lighting system putting out a impressive 20,000 lumens & USCG flare kit, Patented GlowRow® GlowPaddle, USCG life jackets, flashlights, and an emergency whistle
Our staff has extra batteries on hand to keep you glowing throughout the entire tour!
The weather in our area is generally quite pleasant. It's one reason Texas is considered a major vacation destination. The months of July through October can produce strong afternoon thunderstorms that we carefully monitor. Our staff continually monitors weather conditions to ensure you have the safest and most enjoyable trip possible.
Obviously, we are not in charge of the weather and cannot change a rainy day to accommodate your plans. Your best bet is to be prepared for all types of weather so you will remain comfortable. Please, carefully review the gear list provided and follow the recommendations. *Light rain is not considered a reason to cancel a booking.
We will not paddle in thunderstorms, high wind, or any weather that is dangerous. We do sometimes paddle in light rain if there is no threat of lightning. Our policy if a thunderstorm threatens is we "wait it out" and see if the radar indicates it may pass through or dissipate. The nature of thunderstorms in the summer is that they move fast and generally dissipate just after dark as the day cools or they rain themselves out.
Please remember your tour is not canceled unless you hear from us via email. Having a schedule that is a little flexible in the summer is also a help if we have to delay a little while to let a storm pass. Some of our best paddles happen just after a thunderstorm when everything goes calm.
While gratuities are by no means required, any gratuity you feel appropriate is very much appreciated and welcomed. As in all service industries, 10% or more is a good rule to follow when considering how much to tip.
- In the event GlowRow® cancels due to unsafe conditions, customers may reschedule their tour for another date or receive a non-refundable/non-expiration GlowRow® gift card for the full amount of their booking, minus any booking fees. Refunds are only available to customers who have purchased the Weather/Trip Protection
- In the event GlowRow® cancels due to insufficient participants, the customer is entitled to their choice of a non-refundable/no-expiration gift card, reschedule, or a full refund. However, the default option in such cases is a full refund unless otherwise requested by the customer.
- Weather/Trip Protection: Customers must purchase Weather Protection for an additional 6% non-refundable fee, available only at the time of reservation. This fee applies only to cancellations initiated by GlowRow® due to weather or other unforeseen circumstances, ensuring that customers are eligible for refunds (minus the cost of Weather Protection, taxes, and booking fees). Without this protection, customers are only eligible for rescheduling or gift cards in the event of such cancellations.
• No-Show Policy: Customers who fail to appear for their scheduled tour without providing prior notice (defined as greater than 48 hours) will be considered a no-show. No-shows are not eligible for refunds, rescheduling, or gift cards under any circumstances. However, medical emergencies may be taken into consideration on a case-by-case basis within 72 hours of the service date; however, to prevent exploitation, proof of the medical emergency (sensitive information must be redacted) may be requested at the discretion of GlowRow®. Medical Emergencies deemed acceptable by GlowRow®, will ONLY be eligible for a Gift card or reschedule. Acceptable Forms of Proof:
- Doctor's Note/Medical Certificate:
- Hospital Admission/Discharge Papers
- Emergency Room Visit Summary
- Prescription or Pharmacy Receipt
- Official Documentation from Urgent Care or a Clinic
- Police Report (in case of accident)
ALL bug sprays, sunscreens, and tanning lotions are strictly prohibited from use. This will melt the surface of the kayak and will incur a service charge of $125 for refinishing the inside surface.
OFF!® clip-on's and electronic Thermocell's are permitted for aeromatic bug repellant in the case there is concern over bugs. We do not provide these at this time.
Of course, in fact, we encourage photos and videos, how else are you going to tell your friends about finding the lost city of Atlantis through the bottom of your kayak?
**We are not responsible for any lost or dare we say, eaten, electronic items.
GlowRow® is a low-light environment. If your phone is capable, we recommend using the 'Night' mode to get a higher quality photo for low-light environments.
No, our top priority for our guides is the safety of the group, not just taking a picture of that fish.
P.S. Aaand... we do not condone blackmail.
Yes, only soft coolers. We ask that hard coolers be left in your vehicle.
All reservations must be made a minimum of 24 hours in advance.
However same day reservations are available by phone and will include a +20% convenience fee
(Same day reservations do not qualify for refunds.)
As much as we love our furry and feathered friends, we do not allow them to come along on the GlowRow experience. We are sorry for any inconvenience. For ADA Service animals see our Terms of Service
Important Information
- All GlowRow® tours begin with a safety briefing and paddle instruction and then the fun begins!
- Prices start at $49.95 per person, NOT per kayak, prices vary per location. Each kayak seats two people. If you book with an odd-numbered group you may be partnered with someone from another group, by yourself, or with a guide. Each kayak has a manufacturer-specified weight limit of 400lbs. The maximum weight limit of a single person may not exceed 250lbs.
- Please arrive 20 minutes prior to your scheduled time. Look for the GlowRow® trailer at the GPS coordinates provided for your tour location.
- All participants must be 18 years of age or older to sign the required waiver upon arrival.
- Please leave your valuables at home or in your vehicle. We will only hold your keys for you while you are on the water.
Tours require at least 6 total guests to run—but you don’t need 6 to book!
Most of our guests come in groups of 1–4. If your tour doesn’t meet the minimum by the event day, we’ll contact you to reschedule, issue a credit, or refund you.
For cancelations, please contact us at least 48 hours before your tour to receive a refund in full. We do not accept cancellations within 48 hours of your reserved time. For inclement weather, please see our terms and conditions (cancelation clause) for further details.
What to Bring
- What to Wear – You WILL get wet!
- Summer - Swimsuit or activewear that you don’t mind getting wet.
- Spring or Fall - Light Jacket or raincoat for cooler weather and possible rain.
- Easily removable shoes such as flip flops or sandals - shoes are not allowed in kayaks (to reduce scratching), but you will want them for walking to and from your vehicle and along the beach. Water shoes are permitted on board
- An extra change of clothes just in case (left in car)
- Towel (left in car)
- BYOB - Must be 21+ to consume alcohol